Privacy Policy

1. Who we are and what this policy covers

Qanterion LLC ("Qanterion," "we," "us" or "our") is a Wyoming limited liability company located at 2-98 E Brundage St, Sheridan, WY 82801, United States. We are the business responsible for the personal information described in this policy.

This policy applies to information we collect when you visit qanterion.com (the "Site"), contact us by email, phone or WhatsApp, download a free sample, or purchase our products (together, the "Services"). It does not apply to third-party websites or services we link to, such as our payment provider, which have their own privacy policies.

2. Information we collect

The table below describes the categories of personal information we have collected in the last 12 months, using the categories defined in California law.

Sensitive personal information. We do not ask for or intentionally collect sensitive personal information such as Social Security numbers, government IDs, precise geolocation, financial account log-ins, health information or biometric data. Please don't send it to us.

Order confirmation form. After checkout we ask for the email address you used, so we can deliver your purchase. To stop automated abuse of this form, we store a one-way, salted hash of your IP address with your submission rather than the address itself.

Checkout notification list. If online checkout is temporarily unavailable, you can leave your email address so we can tell you when it opens. We use that address only to send that one notice, never for marketing, and we don't share it with anyone. As with the order form, we store a salted hash of your IP address (not the address itself) to stop automated abuse.

Payment information. Your card or other payment credentials are entered directly on our payment provider's secure checkout page and are processed by that provider. We do not receive or store your full card number or security code.

3. How we use information

• To provide the Services: process orders, deliver PDF download links, and answer your questions.
• To support you: respond to questions, troubleshoot access, and handle refunds and disputes.
• To communicate with you: send order confirmations, delivery emails, product updates related to your purchase and, only with your consent, marketing messages.
• To measure and improve: understand how visitors use the Site and measure the performance of our advertising, including Google Ads conversion measurement.
• To protect our business: prevent fraud and payment abuse, and enforce our Terms of Service.
• To comply with law: meet tax, accounting and other legal obligations and respond to lawful requests.

We do not use your personal information to make decisions that produce legal or similarly significant effects about you based solely on automated processing.

4. Cookies, pixels and advertising

We use cookies and similar technologies, including Google's tag (gtag.js), to operate the Site, remember your cookie choice, measure which ads lead to visits, WhatsApp inquiries and purchases, and, where permitted, show our ads to people who previously visited the Site. Details, including the specific cookies we use and how long they last, are in our Cookie Policy.

Our own visit statistics. Separately from Google, the Site counts visits with a simple first-party counter that sets no cookies and stores no IP address or visitor identifier. It records only totals per day: the page viewed, the referring website or ad campaign, the country (provided by our network provider) and the general device type (phone, tablet or computer).

We use Google Consent Mode. Visitors in the European Economic Area, the United Kingdom and Switzerland are not served advertising or analytics cookies unless they accept them. Everyone can change their choice at any time using Your Privacy Choices.

Do Not Track and Global Privacy Control. We treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of the sale or sharing of personal information and targeted advertising for that browser. Because there is no common standard for "Do Not Track" signals, we do not respond to them separately.

5. How we disclose information

We disclose personal information only as described below. We require our service providers to use personal information only to provide services to us and to protect it appropriately.

If Qanterion LLC is involved in a merger, acquisition, financing or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.

6. Sale, sharing and targeted advertising

We do not sell personal information for money. However, using advertising cookies from Google to measure our ads and show ads to past visitors may be considered a "sale" or "sharing" of personal information, or "targeted advertising," under some U.S. state laws. The categories involved are identifiers (such as cookie IDs and IP addresses), internet activity and approximate location.

You can opt out at any time by selecting Decline in Your Privacy Choices, by enabling Global Privacy Control in your browser, or by emailing us. We do not knowingly sell or share the personal information of anyone under 16.

7. How long we keep information

When information is no longer needed, we delete it or de-identify it so it can no longer be linked to you.

8. How we protect information

We use administrative, technical and physical safeguards appropriate to the information we hold, including HTTPS encryption on the Site, an order dashboard that only authorized staff can open after email verification, a third-party payment provider that handles card data on our behalf, access controls on our business accounts, and access limited to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security incident affecting your personal information, we will notify you as required by law.

9. Your privacy rights

Depending on where you live, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana and other states with comprehensive privacy laws, you may have the right to:

• Know and access the personal information we hold about you, and receive a portable copy;
• Correct inaccurate personal information;
• Delete personal information we collected from you, subject to legal exceptions;
• Opt out of the sale or sharing of personal information and of targeted advertising;
• Not be discriminated against for exercising any of these rights.

We extend these rights to all of our customers, wherever they live in the United States.

10. How to exercise your rights

Email [email protected] with the subject "Privacy request," or call +1 (302) 364-5852. Please tell us which right you want to exercise and include the email address you used with us.

• Verification. To protect your information, we verify requests by matching the details you provide with our records, usually by confirming control of the email address on your order.
• Authorized agents. You may use an authorized agent. We may ask for signed written permission and may ask you to verify your identity directly with us.
• Timing. We will confirm receipt within 10 business days and respond within 45 days. If we need more time, we will tell you why, and we may extend by up to another 45 days where the law allows.
• Appeals. If we decline your request, you may appeal by replying to our decision within 60 days. We will respond to your appeal within the time required by law. If you are not satisfied, you may contact your state attorney general.

11. Free sample

Our free Playbook sample chapter is a direct download from the Site. We do not ask for your name, email address or any other personal information to provide it, and we do not offer any discount or benefit in exchange for personal information.

12. Communications and marketing

We send transactional emails and messages needed to deliver your purchase and support you. We send marketing emails or WhatsApp messages only if you agree to receive them. You can unsubscribe from marketing emails using the link in any message, or reply "STOP" on WhatsApp. Opting out of marketing does not stop transactional messages about your orders.

13. Visitors outside the United States

The Services are offered from the United States, and your information is processed in the United States and wherever our service providers operate. If you are located in the European Economic Area, the United Kingdom or Switzerland, we process your personal information to perform our contract with you (orders and delivery), based on our legitimate interests (support, security and improving our Services), with your consent (advertising cookies and marketing), and to comply with legal obligations. You may have rights to access, rectify, erase, restrict or object to processing, to data portability, to withdraw consent, and to complain to your local data protection authority. Contact us to exercise these rights.

14. Children's privacy

The Services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13, or sell or share the personal information of anyone under 16. If you believe a minor has provided us with personal information, contact us and we will delete it.

15. Third-party links and services

The Site links to services operated by others, including WhatsApp and our payment provider's checkout pages. Their collection and use of information is governed by their own privacy policies, not this one.

16. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date. If we make material changes, we will provide additional notice, such as a notice on the Site or an email to customers.

17. Contact us

For questions about this policy or our privacy practices: