In short
- Read first: Chapter 1 of the Playbook is free to download.
- Because digital products can't be returned, sales are final once delivered — with the exceptions below.
- We always refund duplicate charges, non-delivery, technical problems we can't fix, and products materially not as described.
- Request within 14 days at [email protected].
1. Read before you buy
We want you to be confident before you pay. You can download Chapter 1 of the Playbook for free. Please use the free sample to decide whether the book is right for you.
2. Digital products are final once delivered
Our products are digital and are delivered electronically. Once a PDF has been sent, it cannot be "returned." For this reason, sales are final once delivered, except in the situations listed in Section 3.
3. When we issue a full refund
| Situation | What we do |
|---|---|
| Duplicate charge — you were charged more than once for the same product | Full refund of the duplicate charge |
| Non-delivery — we did not deliver within 3 business days of purchase and you contacted us | Full refund, or delivery if you prefer |
| Technical problem — the PDF won't open and we can't fix it within 7 days of your report | Full refund |
| Not as described — the product is materially different from its description on our Site | Full refund |
4. When refunds are not available
- Change of mind after delivery.
- Trading or investment results, including losses, or a pattern not leading to the price movement you expected.
- Breach of our Terms of Service, including sharing or reselling a product.
5. How to request a refund
Email [email protected] within 14 days of purchase with:
- Your order number and the email address used at checkout;
- The product you purchased; and
- A short description of the issue, with screenshots if it's technical.
We will reply within 1 business day. For technical issues, we'll first try to fix the problem with you.
6. How refunds are paid
Approved refunds are issued to your original payment method through Waffo.com Limited, the merchant of record for your order. Refunds usually appear within 5–10 business days, depending on your bank. When a refund is issued, your license ends, and you agree to delete the PDF and any copies.
7. Chargebacks
If something is wrong with your order, please contact us first — we can usually resolve it quickly and a refund is faster than a dispute. If a chargeback is filed for a product that was delivered as described, we will provide our delivery records to the payment provider, and access to the product may be suspended while the dispute is open.
8. Your statutory rights
This policy does not limit any rights you may have under the consumer protection laws that apply to you.
9. Contact
Qanterion LLC2-98 E Brundage St, Sheridan, WY 82801, United States
Email: [email protected]
Phone: +1 (302) 364-5852